Mystery Tests for insurance companies
We carried out Mystery Tests at eleven insurance companies in the automotive sector. Initial approach, consultation, offer, purchase, query resolution and which of the tested insurances the test person would close a deal with, are all subject areas being tested by us.
The tests serve as example show how we run and assess Mystery Testing. Such tests can be easily adapted to your specific needs and carried out in any other industry (e.g. finance, retail, healthcare, tourism).
To review the results of the test, please log in here.We will then gladly send you your personal access details to the Lp-Mystery Testing Application©.
Mystery Testing
Practical examples
Automotive Insurances